Privacy Policy

1. Introduction

TorqueMax (operated by ArcNexus Group Inc., "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.torquemax.ca or interact with us in connection with our dealer distribution services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Information You Provide

• Dealer Applications: Company name, contact name, email address, phone number, city, province, business type, and brands of interest when you submit a dealer application.
• Contact Inquiries: Name, email, and message content when you contact us.
• Account Information: Username and authentication data if you access our dealer portal.

2.2 Information Collected Automatically

• Analytics Data: Page views, session duration, referral sources, and device type via Google Analytics 4 and Umami Analytics (privacy-focused).
• Technical Data: IP address, browser type, operating system, and cookies for website functionality.

3. How We Use Your Information

• To process and evaluate dealer partnership applications
• To communicate with prospective and existing dealer partners
• To provide dealer portal access and support services
• To improve our website and services through analytics
• To comply with legal obligations
• To send relevant business communications (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Brand Partners: SDLG, Benda, Arcpath, and Arctrek for dealer application processing and support coordination.
• Service Providers: Trusted third-party providers who assist in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.

5. Data Retention

We retain dealer application data for up to 3 years from the date of submission to facilitate future partnership opportunities. Analytics data is retained for 26 months. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under PIPEDA and applicable Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors interact with our site. You can control cookie settings through your browser. Disabling cookies may affect certain website features.

8. Security

We implement industry-standard security measures including SSL/TLS encryption, secure database storage, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Contact Us

For privacy-related inquiries, to exercise your rights, or to file a complaint, please contact our Privacy Officer: